Dott, a leading global online food delivery provider, is committed to protecting its customers’ safety. According to the recommendations of the World Health Organization (WHO) and other local authorities, it is responding by introducing further health and safety measures. These steps have been implemented to create additional safeguards for its customers, riders, restaurant partners and employees.
Dott has increased delivery time to maintain effective social distancing between orders. All Dott order bookings are now contactless; payments will be made via card details or cashless transactions before deliveries being made. In addition, contactless order collection can be done at all restaurant partners with automated cashless payment systems that include QR codes.
Moreover, per WHO regulations, intensive cleaning procedures have been implemented after each step of a customer’s journey. This includes regular disinfection of premises as ordered by authorities, including restaurants’ kitchens and riders’ workplaces; increased usage of gloves and face masks; daily temperature checks on staff along with strict hygiene rules regarding arrivals at their premises at offices or restaurant partners’ kitchens – before any processes begin.
Dott reports rapid rise in micro-mobility usage as summer season begins
As the summer season has just begun, Dott reports a significant increase in the usage of its micro-mobility services. The trend is not only limited to leisure trips but also to everyday commuting. The company has released a statement showing a considerable rise in rides taken over the last few weeks.
Let’s take a closer look at the figures.
Dott’s Growth in Popularity
Dott, along with other leading micro-mobility companies, has witnessed a rapid rise in usage over the past year. As a result, Dott is responding to the increased demand by rolling out a series of advancements and initiatives to improve its user experience.
Dott’s app-based service allows riders to rent electric scooters around cities, offering them an affordable and convenient way of getting around town. The company has expanded at an impressive rate since its launch in 2019, with users taking more than 2 million rides in 2020. In addition, Dott’s customer satisfaction scores are higher than its competitors – 94% say they would use it again.
To meet the needs of its customers, Dott is introducing more user-centred features like customisable routes to multiple destinations. It’s also collaborating with local authorities and building further on safety measures such as helmet requirements – all of which contribute towards leading people away from car ownership and into micro-mobility options like e-scooters.
In addition, the company is making efforts to build on its offerings with new cities coming soon such as Hamburg or Milan. These increasing numbers indicate that Dott’s ambition to transform urban mobility through app-based services continues strong and looks set for further growth in 2021 and beyond!
Dott’s Expansion into New Markets
Since its launch in 2019, Dott has experienced rapid growth, expanding into new markets and partnering with cities worldwide to provide safe, sustainable, affordable urban mobility solutions.
In just two years Dott has become a major player in the micro-mobility space with operations in more than 40 cities across Europe, bringing safer travel options to millions of people. This includes establishing long-term strategic partnerships with user-friendly software platforms such as Maps by Google, Ridecell and Bosch to improve rider safety, increase accessibility for those with mobility needs and reduce emissions from private car use, all while providing competitive cost competitiveness through their all-inclusive pricing model.
By expanding into new markets on every continent—including Australia, The United States and India—Dott now serves over 10 million users monthly. The launch of their electric scooter fleets in many European cities earlier this year has enabled even faster growth as riders increasingly choose more energy efficient e-scooters to go the distance instead of petrol powered ones.
Through strategic alliances with automotive manufacturers like Nissan (manufacturer of their NISSAN e−SCIM), Kia Motors (new Qiro EV) and BYD (manufacturer of their B-Wave electric scooter), Dott is continuing to innovate by investing heavily in research & development on battery technology and charging infrastructure for its fleet. Moreover, in collaboration with local governments and city authorities worldwide, they are also reducing congestion in urban areas and providing an environmentally friendly transport solution for both commuters and tourists alike.
Dott’s Response to the Rapid Rise in Usage
As summer season begins, Dott reports a rapid rise in micro-mobility usage. This is likely due to the need for social distancing while still enjoying the outdoors.
In response to this shift in behaviour, Dott is taking proactive steps to ensure the safety and comfort of its users.
This article will discuss Dott’s actions in response to the rapid rise in micro-mobility usage.
Increasing Supply of E-Scooters
In response to the rapid rise of the e-scooter rental market, Dott has gone to extraordinary lengths to increase its supply of vehicles. To meet UK demand, the company expanded its fleet to around 2,500 vehicles in over 25 cities across Europe. The goal is to positively contribute globally by helping tackle issues like climate change and inefficient public transit.
Dott has invested heavily in its service technicians who provide on-site maintenance for the scooters to ensure quality assurance and reliability. This helps ensure that every e-scooter functions perfectly so riders can enjoy a safe and comfortable ride regardless of location or time. Additionally, Dott offers free safety helmet rentals with e-scooters as a requirement for compliance with local regulations and an important measure for rider safety.
As part of their commitment to safety and convenience, Dott also offers rideshare insurance featuring protection from any liability related events that could arise during your trip including death or personal injury in the event of an accident on Dott scooters. In addition, lost and stolen property coverage ensures that items you take with you will be safely returned should anything happen during your trip.
By providing safe and reliable forms of transportation, Dott looks forward to expanding its presence and meeting customer expectations throughout Europe and beyond by continuing to develop innovative services powered by technology.
Introducing Strict Safety Measures
As cars become more widely used for ride-sharing services, Dott is taking proactive steps to ensure the highest safety levels for drivers and passengers. In light of the unprecedented rise in usage during the current climate, which has brought an increasing need to ensure user safety and satisfaction, Dott is introducing several strict safety measures.
These include increased vehicle maintenance checks and safety inspections; enhanced driver training so that they are up-to-date with the latest protocols; comprehensive insurance coverage for drivers; stricter measures on user vetting and vehicle use standards across all areas; tighter rules on user engagements before Vehicle bookings; as well as continued support from third-party stakeholders such as law enforcement agencies.
At Dott, we take responsibility for our users’ safety very seriously. We are committed to providing users with a safe, reliable way to travel while ensuring appropriate safety assurance levels. Our goal is always to provide a service that reflects our commitment to treating everyone fairly and safely.
Investing in Infrastructure
Seeing the increasing demand surge in recent months, Dott has invested heavily in its existing infrastructure, enabling us to increase capacity and meet customer’s needs. We are investing in both our physical and digital infrastructure, such as upgrading our fleet of scooters with the latest batteries and investing in driver safety technology. We are also investing significantly into personnel training and recruitment to ensure customer demand is promptly met.
Our tech teams have worked diligently on improving our systems performance, with advancements being made in areas such as rider navigation algorithms which allow customers to accurately recommend routes that avoid roadworks or pedestrians. We have also rolled out a new system for customer bookings, leading to quicker, more accurate response times when placing orders through the web or mobile application platform.
We are determined to remain agile enough to keep up with increasing usage frequencies, while ensuring maximum road safety remains a priority for our riders and drivers. We also aim to reduce wait times by focusing on advanced route optimisation strategies through machine learning models and Q-learning algorithms. In short, there is an abundance of new technologies available which Dott is focussing on embracing as part of its mission to offer a safe reliable ride-hailing service going forward into 2021.
